FAQ

How to put on a wig?
Thread the net, making sure to tuck in all your hair. The volume of hair under the net should be even. If you have long or voluminous hair, make braids glued.

Position the front of the wig on your forehead and pull the back of the wig towards your neck, taking care to wrap all of your hair. Adjust until you find the most comfortable position for you.

Cut
Our wigs are suitable for most head sizes. The cap size of our wigs are adjustable thanks to the straps located at the back of the cap. Tighten if necessary. Contact us if you have any doubts!

Styling a wig
Our wigs are made of synthetic fibers that are heat resistant up to 170 ° C. Check your device's temperature settings first before styling. We recommend starting at a low temperature (<100 ° C), then increasing gradually if necessary. Continuous contact with heat may damage the fiber. Thus, the use of curling iron on synthetic requires more technique. Tip: If you're not comfortable with your curling iron, choose curlers!

You can also dye the wig and create a look completely your own! For best results, the colors we recommend for your base are White, Silver, and Champagne. We remind you that we cannot be held responsible for any damage caused during the styling and washing of the wigs and that no request for return can be demanded.

Interview
To extend the life of your wig, good maintenance is essential! Like natural hair, brush the wig regularly to prevent tangles from building up. For wavy wigs, brush gently loop by loop and redo them with your fingers. If the curls are too loose, try hair rollers or a curling iron. Store the wig in its original packaging without forgetting the ball of paper in the cap and the thin protective net around the wig.

Washing
The washing frequency depends on your usage and the condition of the wig. It's up to you to define when the wig needs to be washed. If you think she needs a freshen up, let's go for a little bath!

Remove tangles as much as possible before washing. Start at the ends and then work your way up to the roots. Washing is done gently by hand, with lukewarm or cold water. Soak the wig in a basin of water with mild shampoo and make rotating movements in the water. Make sure the cap is also soaked in shampoo. Do not rub the wig. Rinse the wig, then apply conditioner. After a few minutes, rinse thoroughly and remove excess water with a towel. Let dry naturally, and ideally on a wig stand. Do not use a hair dryer.

We do our best to represent our products as closely as possible to reality. However, due to the different screen settings of each device, colors may vary. Regarding the cuts, the rendering worn is different for each person taking into account the features and characteristics of each (face shape, head size, width of the forehead, etc.). Note that the mannequin heads on which the wigs were photographed are smaller in size than an adult head.

Our products cannot be returned for hygienic reasons. Be sure to be sure of your choice(s) when ordering.

We invite you to visit our Instagram account to have a better look at the rendering, and to contact us for more photos of the wig shades.

Note relating to Covid-19: Order and delivery processing times may be impacted due to the health crisis. We do our best to get your order to your hands as soon as possible!

We offer tracking to the following countries: Germany, Austria, Belgium, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France and its overseas territories, Gibraltar, Great Britain, Greece, Hungary, Ireland, Iceland , Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Serbia, Slovakia, Slovenia, Sweden and Switzerland.

The shipping costs amount to 7€ for France, 10€ for its DOM-TOMs, and 9€ for other countries. The order processing time is 24 hours (Monday to Saturday). Allow between 2 to 5 working days for delivery. The delivery time may vary depending on the country.

ATTENTION: For hygienic reasons, wigs and accessories cannot be returned.

Do not hesitate to write to us via our Contact section before placing any order. We would be happy to assist you in your choices and provide you with more product photos. You can also visit our Instagram account to see more photos of the wigs worn.

Manufacturing defect
Whoops! This is not supposed to happen… All our products are examined with great care before being sent. However, something may escape our little eyes! If you believe that the product you received has a manufacturing defect, contact us as soon as possible with your order number and photos of the product in question. We will do our best to find a solution together.

Please note that any item returned without prior agreement from us will not be refunded.