FAQ

We recommend putting on a wig cap for a more comfortable wear. Make sure all your hair is neatly tucked in. The volume of the hair under the cap should be uniform. If you have long or voluminous hair, consider making tight braids.

Place the front of the wig on your forehead and pull the back of the wig down towards your neck, making sure to cover all your hair. Adjust until you find the most comfortable position.

Our wigs fit most head sizes. The cap size of our wigs is adjustable with straps located at the back of the cap. Tighten as needed. If in doubt, feel free to contact us!

Our wigs are made from heat-resistant synthetic fibers that can withstand up to 170°C. Check your styling tool's temperature settings before styling. We recommend starting at a low temperature (<100°C), then gradually increase as necessary. Continuous heat exposure can damage the fiber. Therefore, curling synthetic hair requires more skill. Tip: If you're not comfortable using a curling iron, opt for curlers!

You can also dye the wig to create a completely personalized look! For optimal results, we recommend starting with a base color of White, Silver, or Champagne. Please note that we cannot be held responsible for any damages caused during the styling and washing of the wigs, and no return requests can be made on this basis.

Synthetic wigs require gentle care to maintain their shape, shine, and longevity. Follow these steps to keep your wig looking its best.

Step 1: Detangle the Wig

• Gently comb the wig using a wide-tooth comb to remove knots and tangles. Always start at the tips and work your way up.

Step 2: Wash the Wig

• Fill a basin with cool water and a few drops of shampoo and conditionner.
• Turn the wig inside out to protect the fibres (optional but helpful for longer wigs).
• Submerge the wig into the water and gently swish it around for 1-2 minutes. Avoid scrubbing, twisting, or rubbing the fibres, as this can cause tangling and damage.

Step 3: Rinse Thoroughly

• Drain the soapy water and refill the basin with clean, cool water.
• Submerge the wig again and rinse gently to remove all shampoo residue.

Step 4: Dry the Wig

• Place the wig on a clean towel and pat it dry gently to remove excess water.
• Never wring, twist, or rub the wig.
• Place the wig on a wig stand and let it air dry completely. Do not use a hairdryer or any heat source.

Store your wig in its original packaging to protect it from dust and tangling.

We would recommend to wash your wig every 6-8 wears or when it starts to look dull, oily, or picks up odors. Overwashing can reduce its lifespan.

We do our best to represent our products as accurately as possible. However, due to varying screen settings, the colors may differ. As for styles, the look varies from person to person, taking into account individual features such as face shape, head size, forehead width, etc. Please note that the mannequin heads used for photography are smaller than an adult's head.

For hygiene reasons, our products cannot be returned. Please be sure of your choice(s) when placing an order.

We invite you to visit our Instagram account for a better view of the products, or to contact us for more photos of the wig shades.

We offer tracked shipping to the following countries: Germany, Austria, Belgium, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France and its overseas departments and territories, Gibraltar, Great Britain, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Serbia, Slovakia, Slovenia, Sweden and Switzerland.

Order processing time is 24 hours (Monday to Friday). Delivery takes between 2 to 5 business days. Delivery times may vary by country.

For hygienic and safety reasons, wigs and accessories cannot be returned.

Feel free to write to us via our Contact section before placing any order. We would be delighted to assist you with your choices and provide more product photos. You can also visit our Instagram account to see more photos of the wigs being worn.

Oops! All our products are carefully inspected before shipping. However, something might have slipped past our careful eyes! If you think the product you received has a manufacturing defect, contact us as soon as possible with your order number and photos showing clearly the defective part. We will do our best to find a solution together.
Please note that any item returned without our prior agreement will not be refunded.