Terms and conditions
This website is operated by Luciko. On this website, the terms "we", "us" and "our" refer to Luciko. Luciko offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting this website and/or placing an order, you engage in our "Service" and agree to be bound by the following terms ("General Conditions of Sale", "General Conditions of Sale and Use", "Terms").
Please read these General Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this website, you agree to be bound by these General Conditions of Sale and Use.
These Conditions apply only to products ordered on the website www.luciko.com. If you purchased from another source, please contact that source directly.
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1 – Conditions of use of our online store
By accepting these General Terms and Conditions of Sale and Use, you declare that you are over 18 years old, and that you have given us your consent to allow any minor under your charge to use this website.
The use of our products for any illegal or unauthorized purpose is prohibited, nor must you, in the course of using the Service, violate any laws in your jurisdiction (including but not limited to laws relating copyright). You must not transmit any worms, viruses or any other code of a destructive nature.
Any breach or violation of these General Conditions of Sale and Use will result in the immediate termination of your Services.
2 – General conditions
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website, through which the Service is provided, without authorization prior express writing from us.
The sale of items on the website is exclusively reserved for retail and private individuals.
Under no circumstances may the website be used by professional sellers, alone or in groups, regardless of the way in which their products are marketed (marketplaces on the internet, shopping malls, intermediaries, physical stores in particular). The customer therefore acknowledges and accepts that the items can only be purchased in quantities corresponding to the average needs of a consumer, both in terms of the number of items ordered in a single order and the number of individual Orders respecting the usual amount an average consumer spent for the same product.
We reserve the right to limit the sales of our products to any person, and in any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product we offer. All product descriptions and product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to stop offering a product at any time.
3 – Price
The prices displayed on https://www.luciko.com are expressed in euros, and are inclusive of all taxes, excluding delivery costs. Delivery costs are the responsibility of the buyer and depend on the amount of the order. We offer different delivery times and methods, the cost of each of which is indicated during the payment process. Please note that for countries outside the European Union, any import tax is the responsibility of the buyer.
The prices of our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (and any part or content of the Service) without notice and at any time.
We will not be liable to you or any third party for any price change, suspension or discontinuance of the Service.
4 – Method of payment
Payment is made via the secure Stripe platform. Luciko reserves the right to verify the validity and solvency of the Stripe account, as well as the validity of the buyer's billing address. The applicable amount will be immediately reserved in your Stripe account and will be charged when your order is shipped. Luciko notably reserves the right to refuse a purchase.
5 – Delivery
Due to the health crisis, delivery times are likely to be extended. We do our best to ensure that you receive your packages as quickly and safely as possible, and to keep you informed about the status of your order.
The order processing time is 24 hours (Monday to Friday). The delivery time may vary depending on the country. Count between 2 to 6 working days for delivery for France and Europe, and 7 days + for the rest of the world.
Any taxes and customs fees are the responsibility of the customer.
The delivery time may vary depending on the country.
6 – Availability and orders
All product orders are subject to product availability. In this sense, in the event of supply difficulties or if the products are out of stock, we reserve the right to inform you of the possibility of ordering replacement products of the same or greater quality or value. . If you do not want to order a replacement product, we will refund the full amount paid as soon as possible. However, we promise to always do our best to update our stock in real time to avoid disappointment.
We reserve the right to limit the sales of our products to any person, and in any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product we offer. All product descriptions and product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to stop offering a product at any time.
7 – Return Policy
Wigs and accessories cannot be returned for hygienic reasons.
We do our best to represent our products as closely as possible to reality. However, due to the different screen settings of each device, colors may vary slightly. Regarding the cuts, the rendering worn is different for each person taking into account the traits and characteristics of each person (face shape, head size, forehead width, etc.).
Don't hesitate to visit our Instagram page for more photos, or contact us if you have any doubts about the color. We would be delighted to provide you with additional information and to assist you in choosing your wig.
If you have made a purchase of our brand from another sales source, please contact them directly.
Defective product
If you believe that the product is not in conformity at the time of delivery, please contact us immediately at the following email address: support@luciko.com , giving us your order number, the characteristics of the product in question, the nature of the defect and at least 3 photos.
After verification by us, if the product in question does indeed have an obvious material or manufacturing defect, you will then have two options:
- We will exchange the defective product for you without additional return and shipping costs.
- We will refund the amount of the defective product as well as the shipping and return costs as soon as possible. The refund method will be the same as the payment method during purchase.
The provisions set out in these Terms do not limit any applicable legal rights.
8 – Limitation of liability
We have done our best to display the colors as close to reality and as clearly as possible the images of our products that appear on our store. We cannot guarantee that your computer monitor's display of colors will be accurate, and colors may vary slightly depending on your monitor settings.
Unless otherwise stated, our wigs are made of high temperature resistant fibers, allowing styling with most electrical appliances (straighteners, curling irons, etc.). We recommend starting your styling at a low temperature (100 degrees Celsius) on an inconspicuous part of the wig, then gradually increasing the temperature to minimize any risk of damage. However, be careful not to exceed 170 degrees Celsius.
Styling of our products is at your own risk, Luciko cannot be held responsible for any damage caused.
9 – Accuracy of information
You agree to provide current, complete and accurate order and account information for all orders placed on our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary.
Your submission of personal information to our store is governed by our Privacy Policy. For more details, please see our Privacy Policy.
10 – Third Party Links
Certain content, products and services available through our Service may include materials from third parties.
Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are under no obligation to review or evaluate the content or accuracy of any such websites, and we do not warrant or assume any responsibility for any content, website, product, service or other material accessible on or from these third-party websites.
We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transaction made in connection with these third-party websites. Please read the third party policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding such third party products should be directed to such third parties.
11 – Comments and suggestions
If, at our request, you submit specific content (for example, to participate in competitions), or if without our request, you send creative ideas, suggestions, proposals, plans or other elements, whether online, by e-mail, by mail, or otherwise (collectively, "Comments"), you grant us the right, at all times, and without restriction, to edit, copy, publish, distribute , to translate and otherwise use in any media any comments you send to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation to anyone for any comments provided; (3) to respond to comments.
We may, but have no obligation to, monitor, edit or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, abusive, libelous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any intellectual property or these General Conditions of Sale and Use.
You agree to write comments that do not violate the rights of third parties, including copyright, registered trademarks, confidentiality, personality, or other personal or property rights. You also agree that your comments will not contain any unlawful, defamatory, offensive or obscene material, nor will they contain any computer virus or other malware that could in any way affect the operation of the Service. or any other related website. You may not use a false e-mail address, pretend to be someone you are not, or attempt to mislead us and/or third-parties as to the origin of any comments. You are fully responsible for all comments you post and their accuracy. We take no responsibility and disclaim all liability for any comments posted by you or any third party.
12 – Errors, inaccuracies and omissions
The information contained on this website is as accurate as possible and the content is periodically updated, but may however contain inaccuracies, omissions or gaps. If you notice a gap, error or what appears to be a malfunction, please report it by email describing the problem as precisely as possible (page causing the problem, triggering action, type of computer and browser used , etc.).
The hypertext links set up within the framework of this website in the direction of other resources present on the Internet network cannot engage the responsibility of Luciko.
13 – Prohibited uses
In addition to the prohibitions set forth in the General Conditions of Sale and Use, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to induce others to perform or participate in any unlawful acts; (c) to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or could be used in a way that impairs the functionality or operation of the Service or any other associated, independent website or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack a domain, extort information from, browse, explore or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to breach or circumvent the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.
14 – Exclusion of warranty and limitation of liability
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without prior notice to you.
In no event shall Luciko, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, revenue, savings, data, replacement costs, or any similar damages, whether in contract, tort (even in negligence), strict liability or otherwise, arising out of your use of any service or product from this Service, or for any other claim relating in any way to your use of the Service or of any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind arising from the use of the Service or any content any (or product) posted, transmitted, or otherwise made available through the Service, even if you have been advised of the possibility of them occurring. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.
15 – Mediation
The use of our Service and the orders of products made on this website will be governed by French law. If you believe that your rights have been violated, you can send your complaint to the following email address: support@luciko.com in order to request an amicable settlement.
If your complaint dating from less than a year ago is not satisfied, you have the right to appeal to a consumer mediator with a view to the amicable resolution of your dispute, in accordance with article L152-1 of the Code of consumption. We offer you the possibility of using the MEDICYS mediator on medicys.fr or by post at MEDICYS, 73 Boulevard de Clichy, 75009 Paris.
16 – Indemnification
You agree to indemnify, defend and hold harmless Luciko and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, with respect to any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your breach of any law or the rights of a third party.
17 – Severability
In the event that a provision of these General Conditions of Sale and Use is deemed to be illegal, void or unenforceable, this provision may nevertheless be applied to the full extent permitted by law, and the non-applicable part must be considered as being dissociated from these General Conditions of Sale and Use, this dissociation shall not affect the validity and applicability of all the other remaining provisions.
18 – Termination
The obligations and liabilities incurred by the parties prior to the termination date shall survive termination of this Agreement for all purposes.
These Terms and Conditions of Sale and Use are effective unless and until terminated by either you or not. You may terminate these General Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our website.
If we judge, in our sole discretion, that you are failing, or if we suspect that you have been unable to comply with the terms of these General Conditions of Sale and Use, we may also terminate this agreement at any time without notice to you. in advance and you will remain liable for all amounts owing up to and including the date of termination, and/or we may deny you access to our Services (or any part thereof ).
19 – Entire Agreement
Any failure on our part to exercise or apply any right or any provision of these General Conditions of Sale and Use should not constitute a waiver of this right or this provision.
These Terms and Conditions of Sale and Use or any other policies or operating rules posted by us on this website or in connection with the Service constitute the entire understanding and agreement between you and us and govern your use. of the Service, and supersede all communications, proposals and all agreements, prior and contemporaneous, oral or written, between you and us (including, but not limited to any prior version of the General Conditions of Sale and Use).
Any ambiguity as to the interpretation of these General Conditions of Sale and Use should not be interpreted to the detriment of the drafting party.
20 – Our right to modify these conditions
You can consult the most recent version of the General Conditions of Sale and Use at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these General Terms and Conditions of Sale and Use by posting updates and changes to our website. It is your responsibility to visit our website regularly to check whether any changes have been made. Your continued use of or access to our website following the posting of any changes to these Terms and Conditions of Sale and Use constitutes acceptance of those changes.
21 – Contact details
Questions regarding the Terms and Conditions of Sale and Use should be sent to us at support@luciko.com.
Last update: 06/14/2021