Terms and Conditions

This website is operated by Luciko. Throughout the site, the terms "we", "us", and "our" refer to Luciko. Luciko provides this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or placing an order, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Sale", "Terms of Service", "Terms"). Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. These Terms apply solely to products ordered on the www.luciko.com website. If you made your purchase through another source, we kindly ask you to directly contact them.

 

1 – Terms of Use for Our Online Store

By agreeing to these Terms of Service, you are asserting that you're at least 18 years old and you've provided your consent for any minors under your supervision to use this website.

We must insist that our products are used in a legal and authorized manner. It's also important to ensure you're not breaking any laws within your jurisdiction during your use of the Service – this includes but is not limited to copyright laws. Additionally, you must refrain from transmitting any harmful elements like worms, viruses, or any type of destructive code.

Please understand that any violation of these Terms of Service will lead to an immediate termination of your Services. We value our community and strive to provide a safe and respectful environment for all users.

 

2 - General Terms

By using our Service, you agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, or any access to or contact on the website through which the Service is provided, without our prior written permission.

Our website is designed exclusively for retail sales to individual consumers. In no case can the website be used by professional seller customers, whether operating individually or in groups, regardless of how they market their products (internet marketplaces, shopping malls, intermediaries, physical stores, etc.). By using our service, you acknowledge and accept that items can only be purchased in quantities that correspond to the average consumer's needs. This applies both to the number of items ordered in a single order and to the number of individual orders for the same product in line with the usual quantity for an average consumer.

We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction, and may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products we offer. All product descriptions and prices can be changed at any time without prior notice, at our sole discretion. We also reserve the right to discontinue any product at any time.

 

3 – Pricing

The prices featured on https://www.luciko.com are presented in euros, inclusive of all taxes but excluding delivery charges. Delivery fees are borne by the buyer and vary based on the value of the order. We offer several shipping methods with varying timelines, each with its own cost, which will be outlined during the payment process. Please note, any import taxes incurred for countries outside the European Union are the responsibility of the buyer.

Please be aware that our product prices may change without prior notice. We reserve the right, at any moment, to alter or discontinue the Service (or any part or content thereof), without notice at any time.

We shall not be held accountable to you or any third party for any adjustments in pricing, suspension, or discontinuation of the Service.

 

4 – Payment Method

Payments are processed through the secure Stripe platform. Luciko reserves the right to verify the validity and solvency of the Stripe account, as well as the validity of the buyer's billing address. The applicable amount will be immediately reserved on your Stripe account and will be charged once your order is shipped. Luciko also reserves the right to refuse a purchase.

 

5 – Delivery

Order processing time is 24 hours (from Monday to Friday). Delivery times can vary depending on the country. Expect between 2 to 6 business days for delivery within France and Europe, and 7 or more days for the rest of the world.

Any potential taxes and customs fees are the customer's responsibility.

Delivery times can slightly vary depending on the country.

 

Summer leave: All orders submitted after the 14/07/2024 23:59 will be shipped from 15/08/2024!

 

6 – Availability and Orders

All product orders are subject to availability. In this regard, in the event of supply difficulties or if products are out of stock, we reserve the right to inform you about the possibility of ordering replacement products of equal or greater quality or value. If you do not wish to order a replacement product, we will refund the full amount you paid as soon as possible. However, we always strive to keep our stock updated in real time to prevent any disappointment.

We reserve the right to limit the sales of our products to any person, in any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All product descriptions and prices may be changed at any time without prior notice, at our sole discretion. We reserve the right to discontinue offering a product at any time.

 

7 – Return Policy

Due to hygiene considerations, we are unable to accept returns of wigs and accessories.

We do our best to represent our products as faithfully as possible. Nevertheless, due to varying screen settings across different devices, colours may differ slightly. Regarding haircuts, each individual's features (face shape, head size, forehead width, etc.) will impact the appearance of the wig when worn.

We invite you to visit our Instagram page for additional photos, or contact us if you're uncertain about a colour. We're always happy to provide more information and assist you in choosing your wig.

If you've purchased our brand from a different vendor, please contact them directly for assistance.

Defective Product

If you believe the product you received is non-compliant at the time of delivery, please contact us immediately at support@luciko.com, providing your order number, the specifics of the product, the nature of the defect, and at least three photos.

Upon our review, if the product indeed has evident material or manufacturing defects, you'll have two options:

We'll exchange the defective product at no additional cost for return shipping. We'll refund the amount of the defective product, as well as the shipping and return costs, as promptly as possible. The refund method will match the original payment method used for the purchase. These conditions do not limit any applicable legal rights.

 

8 – Limitation of Liability

We've done our utmost to present our product colours as accurately as possible on our store. However, we cannot guarantee that your computer screen's display of the colours will be exact, and there may be slight variations due to your monitor's settings.

Unless stated otherwise, our wigs are made from fibres resistant to high temperatures, allowing for styling with most heated styling tools (such as straighteners and curling irons). We recommend starting your styling at a low temperature (100 degrees Celsius) on a non-visible part of the wig, then gradually increasing the temperature to minimize the risk of damage. We do not recommend to go above 150 degrees Celsius.

Please note that the styling of our products is at your own risk. We cannot be held responsible for any resulting damage.

 

9 – Accuracy of Information

You agree to provide current, complete, and accurate order and account information for all purchases made through our store. You commit to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

The submission of your personal information on our store is governed by our Privacy Policy. For more details, please see our Privacy Policy.

 

10 – Third-Party Links

Certain content, products, and services available through our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these websites, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

 

11 – Comments and Suggestions

If, at our request, you submit specific content (for example, to participate in contests), or if you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you grant us the right, at any time, without restriction, to edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or violate any party’s intellectual property or these Terms and Conditions of Sale and Use.

You agree to write comments that do not violate the rights of third parties, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your comments will not contain unlawful, defamatory, offensive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

 

12 – Errors, Inaccuracies, and Omissions

The information on this website is as accurate as possible and the content is periodically updated, but may contain inaccuracies, omissions, or gaps. If you notice a gap, error, or what appears to be a malfunction, please report it by email, describing the problem as precisely as possible (problematic page, triggering action, type of computer and browser used, etc.).

Hyperlinks put in place within the framework of this website leading to other resources present on the Internet network cannot engage the responsibility of Luciko.

 

13 – Prohibited Uses

In addition to the prohibitions set out in the General Terms and Conditions of Sale and Use, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

14 – Warranty Exclusion and Limitation of Liability

We do not guarantee that the results that could be obtained through the use of the Service will be accurate or reliable.

You agree that from time to time, we may remove the Service for indefinite periods or cancel the Service at any time, without prior notice to you.

Luciko, our directors, managers, employees, affiliated companies, agents, contractors, interns, suppliers, service providers, and licensors cannot under any circumstances be held liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, revenues, savings, data, replacement costs, or any similar damages, whether contractual, tortuous (even in case of negligence), strict liability or otherwise, resulting from your use of any service or product from this Service, or for any other claim related in any way to your use of the Service or any product, including but not limited to any error or omission in any content, or any loss or damage of any kind arising from the use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if you have been warned of the possibility that they may occur. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.

 

15 – Mediation

The use of our Service and the orders of products made on this website will be governed by French law. If you believe your rights have been violated, you can send your complaint to the following email address: support@luciko.com to request an amicable settlement.

If your claim dating from less than a year is unsatisfied, you have the right to appeal to a consumer mediator in view of the amicable resolution of your dispute, in accordance with article L152-1 of the Consumer Code. We offer you the opportunity to use the MEDICYS mediator on medicys.fr or by postal mail at MEDICYS, 73 Boulevard de Clichy, 75009 Paris.

 

16 – Indemnification

You agree to indemnify, defend, and protect Luciko, our parent company, subsidiaries, affiliates, partners, managers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, against any claim or demand, including reasonable attorney fees, made by any third party due to or arising from your breach of these General Terms and Conditions of Sale and Use or the documents they refer to, or your violation of any law or the rights of a third party.

 

17 – Severability

In the event that a provision of these General Terms and Conditions of Sale and Use is deemed to be unlawful, void or unenforceable, this provision may nevertheless be enforced to the fullest extent permitted by law, and the non-applicable part shall be deemed to be severed from these General Terms and Conditions of Sale and Use, this severance shall not affect the validity and applicability of all other remaining provisions.

 

18 – Termination

The obligations and responsibilities incurred by the parties before the date of termination shall remain in force after the termination of this agreement for all purposes.

These General Terms and Conditions of Sale and Use are effective unless and until they are terminated by either you or us. You can terminate these General Terms and Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our website.

If we judge, at our sole discretion, that you fail, or if we suspect that you have been unable to comply with the terms of these General Terms and Conditions of Sale and Use, we could also terminate this agreement at any time without prior notice to you and you will remain responsible for all amounts owed up to the date of termination (inclusive), and/or we may deny you access to our Services (or any part thereof).

 

19 – Entire Agreement

The failure on our part to exercise or enforce any right or provision of these General Terms and Conditions of Sale and Use should not constitute a waiver of this right or provision.

These General Terms and Conditions of Sale and Use or any other operating policy or rule that we publish on this website or in relation to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, and supersede all previous and contemporary communications, proposals, and agreements, oral or written, between you and us (including, but not limited to, any previous versions of the General Terms and Conditions of Sale and Use).

Any ambiguity in the interpretation of these General Terms and Conditions of Sale and Use should not be construed against the drafting party.

 

20 – Our Right to Modify these Terms

You can consult the most recent version of the General Terms and Conditions of Sale and Use at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these General Terms and Conditions of Sale and Use by posting updates and changes on our website. It is your responsibility to visit our website regularly to check if changes have been made. Your continued use or access to our website following the posting of any changes to these General Terms and Conditions of Sale and Use constitutes acceptance of these changes.

 

21 – Contact Information

For any questions regarding the General Terms and Conditions of Sale and Use, please contact us at support@luciko.com.

 

Last update: 11/07/2024